Billing Cycle Policy
After all insurance claims have been paid and reconciled, patient has a remaining balance:
- When EOBs have returned from dental insurance and the patient is left with a balance, patient will be sent an electronic statement via email and text (Dentrix Ascend Pay). Paper statements can be sent for patients that specifically request them. Please notify us if you would rather receive paper statements that are mailed through USPS.
- Amount is required to be paid within 30 days.
- At 30-days past due, patient will be called on the telephone to collect payment. If not collected, additional $25 Late Fee will be charged to patient’s account. Patient will be sent 1st past-due notice and electronic statement via email and text and paper statement via USPS.
- At 45-days past due, patient will be sent 2nd past-due notice and electronic statement via email or text.
- At 60-days past due, patient should be called on the phone to collect payment. If not collected, additional $25 Late Fee will be charged to patient’s account. Patient will be sent electronic statement via email or text and paper statement with Final Notice of Past-Due Balance via USPS certified mail.
- At 75-days past due, without any correspondence or financial arrangements, the patient or account holder will be turned over to collections agency for reconciliation.
Late Fees of $25 will be charged to the account at 30- & 60-days past due.
All Late Fees and/or Missed Appointment Fees must be paid before future appointments be scheduled.
